Leaders don’t just envision. They act.
Word of mouth is now world of mouth.
True leadership is the bravery to leap in.
It isn’t the recipe. It’s who bakes the cake.
Employee Experience: The Forgotten Element of CX Google Hangout
For follow up questions on Employee Experience: The Forgotten Element of CX, click here to contact Donna. About my guests: Dr. Welyne Thomas is a Behaviorist and Principal of Integrated Performance Consulting. She has overseen and executed every aspect of talent management including talent strategy, program and process development, and individual assessment for such companies as Delta Airlines, AIG and Georgia Pacific. The cornerstone of this work is the use of competencies and/or job-content analysis to plan and institute selection and development programs for all levels of management. Michele Dock has been a practitioner of individual and organizational performance...read more
Big Data, Little Data… Just Give Me the Right Data Google Hangout
For follow up questions on Big Data, Little Data… Just Give Me the Right Data, click here to contact Donna.About my guest: Malia Ott works in strategic development for Clarabridge, the industry-leading intelligent Customer Experience Management (CEM) solution selected by more Global 1000 companies than any other solution. For more about Malia Ott, follow Clarabridge on...read more
National CX Day
October 6th marks the third anniversary of Customer Experience Day, a global recognition of the companies and individuals that create great experiences! As a Customer Experience practitioner and all around customer enthusiast today means I get to celebrate all the hard work of individuals and teams across the globe that strive every day to focus on the customer. 70% of the Global Fortune 500 Company’s experienced excessive employee turnover between 2002-2012 (Forrester®), yet 80% of CEOs believe they deliver a superior Customer Experience, but only 8% of their customers agree. These days it’s no longer Word of Mouth, but World of...read more
In The Press
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